Senior Expert in Order Management/Customer Services with French

As a major manufacturer of technically advanced products your role will be focused on supporting a varied customer base around EMEA for this leading multinational group. Covering  a number of French speaking locations,  to deliver safe and reliable order management and customer service support. Based in Limburg, Netherlands.

You will be active in responding to inquiries from both external customers and internal departments concerning areas of  dispute resolution over orders, complaints and order returns, etc.

You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and email.

On a daily basis you will be in charge of effectively communicating with customers to resolve issues and being a  single point of contact for the business contacts for the execution of order processes. 

You will work closely to develop strong process improvements within order fulfilment.

In order to succeed in this role it is likely you have had at least 2 years +  customer service / support experience or order management expertise.

Due to the varied geographic spread of the group's customers in France, Belgium and Switzerland  you will need to speak fluent/native French.

For more information please see our  video